Service Level Agreement

Uptime Commitment

Trukta commits to 99.9% uptime for all production services, measured monthly. Scheduled maintenance windows are excluded.

Support Response Times

Priority	Starter	Professional	Enterprise
Critical	24 hours	4 hours	1 hour
High	48 hours	8 hours	2 hours
Normal	72 hours	24 hours	8 hours

Data Backup

All data is backed up daily with 30-day retention. Point-in-time recovery is available for Enterprise plans.

Incident Communication

We notify affected customers via email within 1 hour of a confirmed service disruption.

Contact

Support: support@trukta.app